Frequently Asked Questions

Can I get an over-the-phone estimate, or do you have to come to my home?

We give written, and over-the-phone quotes. However, STRs are special, and we prefer to complete a building walkthrough with the host. During the walkthrough, we discuss the items that need refilling, hot spots and get an overall feel of the home so that our cleaners can effectively clean on the day of the assignment. 

Do I have to be there when you are cleaning?

Nope. We ask that you provide our cleaners with the check-in instructions similar to the directions you provide your guests so that they have a seamless process entering and accessing the building.

What if a guest cancels?

Life happens, and we understand. If a guest cancels, please let us know so that we can update our calendar. We also encourage hosts to share their calendars with us so that we receive cancelations immediately.

Do you provide inspections?

At this time, we do not offer inspections. However, our cleaners are required to send before and after photos. The before pictures are sent immediately after they arrive; this gives the host the time needed to submit a claim before the next guest check-in.